"I took our Ford Explorer to Carrillo & Sons Auto Body and the service we received was simply outstanding. In particular, our dealings with Tony Carrillo Jr. were a textbook on exceptional customer focus and service. They and their staff were professional, polite, attentive, informed and competent."
"In addition, the repairs were expertly handled in one week and our Explorer was returned fully washed and looking like a new vehicle."
"I also appreciated that Tony stayed in touch with us during the week letting us know the progress. The Carrillo & Sons Auto Body Shop on Old Cliffs Road in San Diego is an outstanding example of that care and ownership that bodes well for their continued success."
"I congratulate USAA for finding and working directly with Carrillo & Sons. Their expert care, coupled with your skill made the accident and repair a seamless, well-served experience for us and I thank you for that."
Letter to USAA Claims Adjuster